Payments and Billing
What you buy
You buy prepaid Koozhan AI balance, which pays for API usage at the prices on our pricing page. Each top-up is a one-time payment. There are no subscriptions and nothing renews automatically.
- ProductKoozhan AI balance top-up, listed at checkout as “charge”
- Unit price¥1.00 CNY per unit
- Quantity50 to 5,000 units per order (¥50 to ¥5,000), in whole units
- Balance receivedShown in US dollars before you pay, at the exchange rate locked for your order
- TaxesAny applicable taxes are calculated and shown at checkout
Who sells your order
Orders placed through FastSpring checkout
- Our order process is conducted by our online reseller FastSpring.com. For these orders FastSpring is the merchant of record: your purchase is made from FastSpring, and FastSpring's terms of sale and privacy policy apply to the payment.
- FastSpring sends your order confirmation and receipt, and handles payment processing and sales tax.
- Your card or payment statement shows a FastSpring descriptor (such as “FSPRG”) rather than Koozhan AI.
- For billing questions you can contact us or FastSpring buyer support.
Orders sold directly by Sunyears, Inc.
- Where direct checkout is offered, Sunyears, Inc. is the seller and processes the payment through its payment processor.
- Your statement shows “KOOZHAN AI”.
The checkout page always shows who you are buying from before you pay. In every case your use of Koozhan AI is governed by our Terms of Service, and Sunyears, Inc. provides the service and customer support.
Payment methods and currency
Top-ups are charged in Chinese yuan (CNY). The payment methods available depend on the checkout and your region and are shown before you pay; they currently include Alipay. Koozhan AI never receives or stores your full card number or payment account password.
Delivery
Koozhan AI is a digital service; nothing is shipped. Your balance is credited to your account automatically once the payment is confirmed. If it does not appear, email [email protected] with your order number.
Refunds
Our Refund Policy applies to every order: an unused top-up can be refunded in full within 7 days of payment. Send requests to [email protected]. Approved refunds are issued to the original payment method by the seller of the order: FastSpring for FastSpring orders, Sunyears, Inc. for direct orders.
Contact
Sunyears, Inc. · Koozhan AI
Billing and refunds: [email protected] · Contact page